Refund Policy
Last updated: 9 August 2026
Every product sold on the MercSMP Store is a digital, non-physical item delivered directly to your Minecraft account on mercsmp.xyz. Because delivery is instant and irreversible, all sales are final unless one of the exceptions below applies.
Eligible for a refund
- You were charged but the item was never delivered in-game, and delivery still fails after our team retries it.
- You were charged twice for the same order due to a payment error.
- The product page described a perk that does not exist and cannot be provided.
Not eligible for a refund
- You changed your mind, or you bought the wrong product, rank or package.
- You entered the wrong Minecraft username at checkout.
- You were banned, muted or punished for breaking the server rules.
- The season ended and a season-limited item expired as described on its product page.
- The server shuts down, resets the map, or a perk is rebalanced after purchase.
How to request a refund
- Contact our staff within 7 days of the purchase through our official community channels.
- Include your Minecraft username, the order ID and the payment reference number.
- Approved refunds are returned through the original payment method within 7–14 business days.
Chargebacks
- Opening a dispute or chargeback instead of contacting us results in a permanent ban from the server and store.
- All purchased perks are removed when a chargeback is filed.